S-a remarcat c\u0103 un client servit excep\u021bional de bine are tendin\u021ba s\u0103 povesteasc\u0103, \u00een medie, la alte cinci persoane, \u00een timp ce unul nesatisf\u0103cut vorbe\u0219te despre ce i s-a \u00eent\u00e2mplat, \u00een medie, la 45 de persoane!<\/p>\n
Imagina\u021bi-v\u0103 cum este acum, \u00een epoca Facebook, c\u00e2nd \u0219tirile (\u0219i bune \u0219i proaste) se propag\u0103 cu viteza luminii\u2026<\/p>\n
Dac\u0103 ne uit\u0103m \u00een propria ograd\u0103, (\u00een bula Facebook individual\u0103) \u2013 observ\u0103m aceea\u0219i tendin\u021ba \u2013 post\u0103rile care men\u021bioneaz\u0103 o fapta rea sau critic\u0103 o persoan\u0103 sunt mult mai numeroase dec\u00e2t laudele sau aprecierile pentru cele \u201ebune\u201d.<\/p>\n
C\u00e2nd scriem ceva care blameaz\u0103 pe cineva sau men\u021bioneaz\u0103 o prostie, viteza de acumulare a \u201elike\u201d-urilor este fulger\u0103toare.<\/p>\n
Nu intru \u00een detalii de ordin psihologic, insa e clar c\u0103 acest comportament are dou\u0103 explica\u021bii:<\/p>\n
1. Avem cu to\u021bii un anume standard moral \u2013 fie c\u0103 o recunoa\u0219tem sau nu \u2013 \u0219i avem tendin\u021ba de a semnala imediat \u00eenc\u0103lc\u0103rile respectivului standard, ca form\u0103 de aparare;<\/p>\n
2. Ne produce o oarecare pl\u0103cere \u0219i auto-\u00eendrept\u0103\u021bire -atunci cand remarc\u0103m ce r\u0103i sau pro\u0219ti sunt al\u021bii: automat noi ne excludem dintre ace\u0219tia. Ne place, adic\u0103, s\u0103 avem mereu dreptate.<\/p>\n
Partea proast\u0103 este \u00eens\u0103 c\u0103 mass media \u0219i factorul politic exploateaz\u0103 la maximum aceste tendin\u021be, hr\u0103nindu-ne mereu cu \u201esenza\u021bional\u201d, cu tot ce iese din ordinar \u0219i obi\u0219nuit. Mijlocul clopotului gaussian este total neinteresant (cum ar suna de pilda \u0219tirea \u201eGabriel a s\u0103rb\u0103torit ziua de na\u0219tere cu familia, c\u00e2\u021biva prieteni \u0219i c\u0103\u021belul personal, au m\u00e2ncat friptur\u0103 \u0219i salat\u0103 \u2013 c\u0103\u021belul a avut parte de oasele r\u0103mase -, au b\u0103ut un pahar de vin \u0219i au dep\u0103nat amintiri\u2026Booooring, nu-i a\u0219a?).<\/p>\n
\u0218i astfel se alimenteaz\u0103 un cerc vicios \u2013 cu to\u021bii vrem s\u0103 fim \u201eexcep\u021bionali\u201d, s\u0103 ie\u0219im din comun, s\u0103 atragem aten\u021bia, s\u0103 devenim demni de \u0219tirile serii, sau, dac\u0103 nu putem, m\u0103car s\u0103 le coment\u0103m cu n\u0103duf.<\/p>\n
Alt\u0103 dat\u0103 o s\u0103 v\u0103 povestesc ce fain a fost acum vreo 25 de ani intr-o excursie la munte pe timpul c\u00e2nd nu existau computere, Ipaduri, telefoane de\u0219tepte \u0219i internet \u2013 \u0219i am plecat \u0219i f\u0103r\u0103 ceas de acas\u0103! Am locuit la o gazda care nu avea radio \u0219i TV. Nu pute\u021bi s\u0103 va imagina\u021bi cum e s\u0103 stai o s\u0103pt\u0103m\u00e2n\u0103 f\u0103r\u0103 \u0219tiri de nici un fel \u2013 s\u0103 m\u0103n\u00e2nci nu dup\u0103 ora ceasului, ci dup\u0103 ora stomacului, s\u0103 dormi c\u00e2nd \u021bi-e somn, s\u0103 bei c\u00e2nd \u021bi-e sete\u2026.<\/p>\n
Atunci am gustat poate pentru prima dat\u0103 senza\u021bia de ve\u0219nicie, de ie\u0219ire \u00een afara timpului. A fost o experien\u021b\u0103 de neuitat, de pace interioar\u0103 neclintit\u0103.<\/p>\n
\u00cenchid paranteza \u0219i spun c\u0103 fiecare dintre noi putem alege ce fel de \u0219tiri propag\u0103m \u0219i ce fel de comentarii lans\u0103m \u00een spa\u021biul public. Nu trebuie s\u0103 \u00eenchidem ochii la r\u0103u, dar ar fi bine s\u0103 o facem cu g\u00e2ndul de a contribui la diminuarea sa, nu la sporirea sa.<\/p>\n
G\u00e2nduri bune \u0219i \u201eLa mul\u021bi ani\u201d!<\/p>\n","protected":false},"excerpt":{"rendered":"
Acum vreo 10 ani \u00een America de Nord s-a f\u0103cut o cercetare privind comportamentul clien\u021bilor dup\u0103 ce au primit un serviciu sau au cump\u0103rat un produs. S-a remarcat c\u0103 un client servit excep\u021bional de bine are tendin\u021ba s\u0103 povesteasc\u0103, \u00een medie, la alte cinci persoane, \u00een timp ce unul nesatisf\u0103cut vorbe\u0219te despre ce i s-a […]<\/p>\n","protected":false},"author":5,"featured_media":36589,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"S-a remarcat c\u0103 un client servit excep\u021bional de bine are tendin\u021ba s\u0103 povesteasc\u0103, \u00een medie, la alte cinci persoane, \u00een timp ce unul nesatisf\u0103cut vorbe\u0219te despre ce i s-a \u00eent\u00e2mplat, \u00een medie, la 45 de persoane!\nImagina\u021bi-v\u0103 cum este acum, \u00een epoca Facebook, c\u00e2nd \u0219tirile (\u0219i bune \u0219i proaste) se propag\u0103 cu viteza luminii\u2026\nUn articol de Gabriel Purc\u0103ru\u0219","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[223],"tags":[258],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/paginiromanesti.ca\/wp-content\/uploads\/2018\/05\/ea36b70e21fc023ecd0b470de7444e90fe76e7d71cb2134494f3c3_640_facebook.jpg","jetpack_shortlink":"https:\/\/wp.me\/p9PoWe-pBQ","_links":{"self":[{"href":"https:\/\/paginiromanesti.ca\/wp-json\/wp\/v2\/posts\/98446"}],"collection":[{"href":"https:\/\/paginiromanesti.ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/paginiromanesti.ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/paginiromanesti.ca\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/paginiromanesti.ca\/wp-json\/wp\/v2\/comments?post=98446"}],"version-history":[{"count":0,"href":"https:\/\/paginiromanesti.ca\/wp-json\/wp\/v2\/posts\/98446\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/paginiromanesti.ca\/wp-json\/wp\/v2\/media\/36589"}],"wp:attachment":[{"href":"https:\/\/paginiromanesti.ca\/wp-json\/wp\/v2\/media?parent=98446"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/paginiromanesti.ca\/wp-json\/wp\/v2\/categories?post=98446"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/paginiromanesti.ca\/wp-json\/wp\/v2\/tags?post=98446"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}